Support Channels
Live Support
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Open TicketTelegram Support
Join our official Telegram channel for announcements, updates, and community support from other users.
Join ChannelEncrypted Email
Send encrypted messages using our PGP key for sensitive inquiries and detailed technical support requests.
Official Nexus Market PGP Key
Version: GnuPG v2
mQINBGHexamplekeyABEADM+zF2cNxP7yHNEt3Q...
[Truncated for security - full key available on marketplace]
-----END PGP PUBLIC KEY BLOCK-----
How to Reach Us
Support Tickets
The fastest way to get help. Create a support ticket through your account dashboard for:
- • Account issues and login problems
- • Order disputes and refund requests
- • Technical difficulties
- • Payment processing issues
- • General marketplace questions
Community Support
Get help from the community and stay updated with announcements:
- • Platform updates and maintenance notices
- • Security alerts and important news
- • Community discussions and tips
- • Vendor announcements
- • User guides and tutorials
Vendor Applications
Interested in becoming a vendor? Contact us for:
- • Vendor application process
- • Required documentation
- • Vendor bond information
- • Store setup assistance
- • Verification requirements
Bug Reports
Help us improve by reporting bugs and suggesting features:
- • Technical bugs and glitches
- • Security vulnerabilities
- • Feature requests
- • UI/UX improvements
- • Performance issues
Response Times
Critical Issues
Security issues, payment problems
High Priority
Account access, order disputes
Standard
General questions, technical help
Low Priority
Feature requests, suggestions
Security Notice
Never share your login credentials, PGP private keys, or sensitive information through any communication channel. Our support team will never ask for your password or private keys.
✓ Official channels only
✓ Verify onion addresses
✓ Use PGP encryption